RETURNS & REFUNDS

We want you to be happy with your Spruitsouth order. If something isn't right, get in touch and we'll do our best to sort it.

Changed Your Mind?

For eligible orders, you can let us know that you'd like to return your item within 14 days of receiving it. You'll then have a further 14 days to send it back.

Items should be returned unworn, unused and in their original condition.

Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and clear photos of the issue.

We'll review it and arrange the appropriate solution, which may include a replacement or refund.

Personalised or Custom-Made Items

Items made specifically to your individual requirements or clearly personalised may not be eligible for change-of-mind returns.

This does not affect your rights if an item is faulty, damaged or not as described.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered production, we may not be able to change or cancel it.

Delivery Issues

Please make sure your delivery details are correct before placing your order.

If your parcel is delayed, lost or arrives damaged, contact us and we'll investigate it with the delivery provider.

Refunds

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Nothing in this policy limits any rights you may have under applicable consumer law.

Your statutory rights are not affected.

Questions? Contact us at spruit.south@gmail.com and we'll help resolve any issues.